We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for all return shipping costs. Just Breathe Apothecary does not provide prepaid return shipping labels.
Original shipping charges and return shipping cost are non-refundable.
You can always contact us for any return question at just_breathe_exhale@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photographs of the product, packaging, and shipping container may be required before a resolution can be determined.
Exceptions / non-returnable items
Certain types of items cannot be returned, like used items. For health and hygiene reasons, used personal care cannot be returned. This includes products that have been applied or otherwise used after delivery.
Some unused items are also exceptions and may be discussed with us case-by-case.
Heat-Sensitive Products
Products containing natural butters and oils may soften or melt when exposed to warm temperatures during shipping. Melting or softening caused by temperature exposure does not necessarily affect the usability of the product and is not, by itself, considered a manufacturing defect.
Unfortunately, we cannot accept returns on sale items or gift cards.
Sale items and gift cards are final sale and cannot be returned or refunded.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
